Service Terms
These Service Terms set out the general terms that apply to advisory, assessment, transformation, and readiness services provided by Innovva Strategy.
By engaging Innovva Strategy for any service, the client agrees to these Service Terms together with the applicable proposal, statement of work, quotation, or other written agreement provided for the engagement.
Our Services
Innovva Strategy provides focused advisory and diagnostic services designed to help organizations understand their current position, make better strategic decisions, and develop practical roadmaps for growth and transformation.
Our services currently include:
- Strategic & Operational Assessment
- Operating Model & Process Design
- Digital & AI Transformation Roadmap
- GTM Audit & Roadmap
- Lean Growth Team System
- AI Gap Analysis / Readiness Report – Free
- AI Gap Analysis / Readiness Report – Pro
The specific scope, deliverables, timeline, and commercial terms for each engagement will be confirmed before work begins.
Service Scope
Strategic & Operational Assessment
A 2–4 week diagnostic of the organization’s operating model, process maturity, and key constraints affecting growth.
The engagement may include the review of relevant business information, processes, organizational structures, and stakeholder inputs.
The output is an assessment of the current operating environment and identified priorities or constraints requiring attention.
Operating Model & Process Design
A focused advisory engagement covering organizational structure, decision rights, and process ownership.
The objective is to create greater clarity around who owns what, how decisions are made, and how key processes should operate.
Specific deliverables will be defined in the applicable proposal or statement of work.
Digital & AI Transformation Roadmap
A strategic roadmap for identifying and sequencing opportunities for digital transformation, AI, and automation.
The engagement focuses on determining where AI and automation can create meaningful leverage versus where they may introduce unnecessary complexity or distraction.
The roadmap may include prioritized opportunities, sequencing, capability requirements, and recommended next steps.
GTM Audit & Roadmap
A focused diagnostic of the client’s go-to-market motion.
The engagement assesses areas such as the current GTM approach, revenue engine, and potential areas of improvement, followed by a roadmap for addressing identified gaps and priorities.
The exact areas reviewed will depend on the client’s business model and agreed scope.
Lean Growth Team System
A blueprint for designing a lean growth team, including:
- Team structure
- Roles and responsibilities
- KPIs
- Processes
- Growth roadmap
This service is focused on design and advisory. Innovva Strategy does not provide the hiring of the growth team or the technical implementation of growth systems as part of this service unless separately agreed in writing.
AI Gap Analysis / Readiness Report – Free
The Free AI Gap Analysis / Readiness Report is a self-service assessment tool designed to provide an initial view of an organization’s AI readiness.
The report is intended as an initial diagnostic and may be used to identify potential capability gaps and areas for further consideration.
The Free Report does not constitute a full consulting engagement or tailored advisory service.
AI Gap Analysis / Readiness Report – Pro
The Pro AI Gap Analysis / Readiness Report provides a deeper, tailored assessment of AI readiness.
Depending on the agreed scope, the report may identify:
- Priority AI use cases
- Capability gaps
- Readiness considerations
- Recommended priorities
- Potential next steps toward implementation
The Pro Report is a paid advisory product and may provide a pathway into further consulting services where appropriate.
Engagement & Deliverables
For consulting services, the specific deliverables and engagement parameters will be agreed before commencement.
Depending on the service, deliverables may include:
- Diagnostic findings
- Strategic recommendations
- Operating model designs
- Process frameworks
- Roadmaps
- Prioritized initiatives
- Readiness assessments
- Advisory recommendations
- Supporting documentation or presentations
Deliverables are intended to support decision-making and strategic planning. They are not a guarantee of any particular business, financial, operational, revenue, or transformation outcome.
Client Responsibilities
To enable the engagement to proceed effectively, clients are responsible for:
- Providing accurate and relevant information reasonably required for the engagement.
- Providing access to appropriate stakeholders where necessary.
- Reviewing and providing feedback on agreed deliverables within reasonable timeframes.
- Identifying any material changes to the business, objectives, or circumstances that may affect the engagement.
- Ensuring that information provided to Innovva Strategy may lawfully be shared for the purposes of the engagement.
Delays in receiving required information, feedback, approvals, or access may affect the agreed project timeline.